Love the kingcrab, the scallops, and uni. Its so fresh and melty and after eating them there's a creamy sweet lingering after taste in our mouths. Yumz!!!!
Fresh, yummy seafood at reasonable price with superb service.
I made a last minute online order for Father's Day and Oosterbay followed up with me quickly via phone call to apologise that they ran out of some items due to the large influx of orders. Wong was very sincere in trying to make my order work by offering various solutions and did his best to cater to our schedule. In terms of quality, my family was awed by the freshness and quality of their products (Canadian oysters still 'breathing' when we open it up 2 hours after receiving). Despite some of the not-so-good reviews, the team at Oosterbay has worked hard and learnt from their lessons for sure! I'm glad I made my first order and will continue to buy from Oosterbay! Thank you Oosterbay!
Tried their fresh oyster and they arrange with ice bag to ensure the freshness is not affected. Can really felt their care to fresh items by their arrangement. Definitely will order and order again!!
Ordered the hotate, sake, swordfish and salmon roe. It was more than awesome!! Everyone loved it. The kids love the roe! Highly recommended!
I had arrange a birthday party and ordered some sashimi from the Oosterbay. Due to some unforeseen circumstances, I had to change the delivery date twice! But Natalie was very accommodating and assuring that she could get it done for me. I appreciated that very much. On top of that, the sashimi was Super fresh! It was also packed in a very decent chiller bag, with lots of ice packs. One thing I felt was a little missing was that the rice that was supposed to be hot was also packed with the sashimi. This made the rice a bit too cold for liking. Overall though, definitely recommended.
Really fresh oysters. Love it! Delivery was prompt and on time
I ordered a dozen medium oysters for a special dinner treat. However on the actual day, the oysters were not available. Staff explained that the oysters are flown in fresh & delivered fresh & live on the same day. Stress?? A while later a call came from the staff, she resolved my issue with me having to pay just a small top. On top of it all, her boss threw in a discount, gifted me with their best seller and gave me a discount code for my next order. Delivery guy delivered my oysters fresh & shucked just prior to my dinner guest and me consuming. Everything came in a chiller bag! These guys went all out of their way to make my dinner evening possible! Thank you Ooster Bay. Well done.
I always advance order my stuff if there is a party and they never fail to deliver on time even on new year eve. When there is a delay, the staff will call in advance to inform me the reason. Luckily I don't need it in a hurry. They even re-schedule the delivery after the seafood arrived.